Frequently asked questions
- How does an online consultation work?
- What happens when I submit my order?
- What is your privacy policy?
- What medications do you sell?
- Where are your Physicians Licensed?
- Do you deliver to P.O. Boxes?
- Do I have to be at home when my order arrives?
- Do you deliver to my state?
- How do you ship orders?
- What is your cancellation policy?
- What is your returns policy?
- Do you ship Internationally?
Q: How does the online consultation work? Return to top
A: Online consultations are an innovation in health care that utilizes the Internet to improve patient access to the physician. Under this system, the patient no longer needs to receive a traditional physical exam by the physician, rather the patient completes an online questionnaire, and this questionnaire is then submitted to the physician using our secure order system. In must be said that online consultations can never take the place of traditional medicine, they do provide a valid means for patients to receive treatment for a number of conditions that, in many circumstances, do not actually require a physical exam.
Our company is committed to meeting and exceeding all government regulations covering this new form of health care provision. Online Pharmacy will only refer your order to certified physicians that are fully licensed. We employ the services of highly trained and qualified pharmacists to provide you with the high standards of pharmaceutical care that you have come to expect. All medicines provided are obtained from legitimate pharmaceutical wholesalers, or in some cases directly from the manufacturer, in this way you can be sure that you receive at all times the same quality medication that you would receive from your neighborhood drugstore.
Q: What happens when I submit my order? Return to top
A: Your order is dispatched through our order system to a licensed physician who will review the information you have submitted and approve or decline your request.
When your order is approved, the physician will then write your prescription and our ordering system will ensure that it is sent to the pharmacy where it will be filled and shipped.
Q: What is your privacy policy? Return to top
A: We are fully dedicated to your privacy and security. Please refer to the current privacy policy in the terms & conditions section of our order page.
Rest assured that our online order system makes use of the latest Security encryption technology to ensure that your credit card information is submitted safely and with the highest level of protection. All of our computer systems undergo regular security checks to ensure that our ordering system is properly protected.
Q: What medications do you sell? Return to top
A: Please review the section entitled products in your browser, a full list of medications are available there, some medications are considered controlled substances, the law requires that before these medicines can be dispensed that you undergo a physical exam, this means we cannot sell them online. Such medicines include Valium, Lorazepam, Ativan, Diazepam, Clonazepam, Klonopin and others.
Q: Where are your Physicians Licensed? Return to top
A: Our physicians are U.S licensed. We use only board certified physicians and U.S licensed pharmacies.
Q: Do you deliver to P.O. Boxes? Return to top
A: Sorry we cannot ship to P.O. Boxes.
Q: Do I have to be at home when my order arrives? Return to top
A: Yes, we require an adult signature for all orders.
Q: Do you deliver to my state? Return to top
A: Due to regulations we cannot ship medicines to all states, please check the order form for the current list of states that we can ship to.
Q: How do you ship orders? Return to top
A: We ship all orders by next day FedEx.
Q: What is your cancellation policy? Return to top
A: You may cancel your order before the order has shipped or been approved by the doctor. If the order has already been shipped or approved we cannot cancel your order. Please refer to the current cancellation policy in the terms & conditions section of our order page for more information.
Q: What is your returns policy? Return to top
A: We cannot refund or exchange prescription medications due to FDA regulations. Please refer to the current returns policy in the terms & conditions section of our order page for more information.
Q: Do you ship Internationally? Return to top
A: Sorry we ship only within the U.S, we cannot ship Internationally at this time.